📦 Shipping & Delivery Information
We strive to deliver your order as quickly as possible.
⏳ Delivery Time:
- Normally, orders arrive within 3-7 days.
- Sometimes due to high demand, shipping may take 1-2 weeks.
We appreciate your patience and are working hard to process your order as fast as possible. If you have any questions, feel free to reach out to us at info@urpheus.com.
✅ Tracking Information:
Once your order is shipped, you will receive a tracking link to monitor your delivery.
📦 Returns & Refunds
We hope you love your purchase, but if something isn’t quite right, we’re here to help.
🔁 Return Window:
You have 14 days after receiving your item to request a return.
✅ Return Conditions:
To be eligible, items must be:
- In the same condition as received
- Unworn or unused
- With tags and in original packaging
- Accompanied by a receipt or proof of purchase
📧 To start a return, email us at info@urpheus.com.
Once approved, we’ll send you a return label and instructions.
⚠️ Please don’t send anything back without first contacting us — we won’t be able to accept unrequested returns.
🛠 Damaged or Incorrect Items:
Received the wrong item or something damaged?
Let us know right away so we can make it right: info@urpheus.com
🚫 Non-returnable Items:
We unfortunately cannot accept returns for:
- Perishable goods (e.g. food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g. beauty items)
- Hazardous materials, flammable liquids or gases
- Sale items or gift cards
🔄 Exchanges:
Want something else instead?
The quickest way: return the item, and once accepted, place a new order for the one you want.
🇪🇺 EU 14-Day Cooling Off Period:
If you’re in the European Union, you may cancel or return your order within 14 days, no questions asked.
Items must meet the same return conditions as above.
💸 Refunds:
We’ll notify you once your return is received and inspected.
If approved, your refund will be processed to your original payment method within 10 business days.
If it’s been more than 15 business days, contact us at info@urpheus.com.